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Shipping & Returns

SHIPPING:

Item(s) will be shipped within 5-7 business days after your order has been received and payment has cleared. Custom or large orders, may take longer.  All orders are shipped via USPS First Class mail unless otherwise noted. You will receive an email with your tracking information when your package is on its way!  If there are any delays, you will be notified by email.  If you choose USPS First Class Mail, your package can take a little longer to reach you. So if you need your bracelet fast, we do NOT recommend this shipping option. The post office does not consider the package lost until it has been lost for 21 days. Then you will not be covered if you do not have insurance on the package. Insurance IS available upon request. We do not pay the additional fees for insurance. The insurance cost depends on the amount you want to insure the package for.  USPS - Now adds up to $50 on Priority Mail packages FREE of charge.
(if you need more than this, please make sure to contact us!)

 
****We are not responsible for lost, stolen or damaged, or delayed packages. Please contact USPS concerning any claims.****

 
INTERNATIONAL ORDERS:
We cannot be responsible for any customs fees that may apply, and/or any shipping delays of your package.  We require ALL contact information on international shipments.  This includes: complete address and phone number.  
 
If there is a problem with your order, please contact us.  We will replace items that have been damaged or are defective.  We want you and/or,  your pet to be 100% happy campers!
 
PLEASE READ!
Since our collars and bracelets are custom and made-to-order we cannot refund these products unless they are damaged or defective.
Please, please!  Take the time to measure correctly.  :)
 
Returns must be received within 10 days of receipt by buyer.
All refunds will be minus initial shipping costs, unless otherwise noted by Big Kitty Designs.
 
Please contact store BEFORE returning item(s).
 
We appreciate your understanding.  :)
 
Alterations/ Re-sizing:  Perhaps your measurement was a smidge off?  No worries, we can fix it!  For a flat resizing/shipping fee (excluding International shipping) of $8.00, we will get that size right for you!  Just drop us a note, and we'll send you our shipping address.  We want you and your pet to be happy campers!  =:)
 
CLEANING YOUR PARACORD:
Wet the paracord, use a mild detergent or soap and a small brush (TOOTHBRUSH WORKS GREAT!) scrub clean. Rinse with clean water and let air dry. I do not recommend putting in the dryer.  Or!  Attach to a belt loop of your favorite jeans, and run it through the wash.  Again, remember to air dry only!  
 
Our shop is pet-friendly and smoke-free. 
 
Thank You!
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